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In this introductory segment of the webinar, the speakers welcome participants and express gratitude for their attendance. They announce that the presentation will focus on lessons learned from OCR resolution agreements in 2020. The two presenters are Cassie Turner, a senior risk management representative, and Kathy Bryant, the manager of product development. They clarify that there are no commercial affiliations related to the presentation and emphasize that the information provided is intended as a resource rather than legal advice. The session aims to help attendees understand and define resolution agreements and discuss their implications.