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[Music] hey everyone how you going its been a while since the last video so i thought i would come at you with a another flow design um something based on what i was actually asked to do at work recently at that probably towards the start of the year um so this flow design as you get from the title is relating to completion of customer satisfaction surveys post an incident or a request item being resolved or set to eclipse that to close complete what our brief was is that we had to come up with a way of capturing negative feedback so if someones given a a low rating which ill go through in a second um how to how to capture that and also where to raise that so with the idea being floated around that we want to create an incident on the back of a survey being completed that will then generate and go to the person who was the assigned to on the original incident go to the assignment group manager and also set a subject line description text but also include the rating that the custome