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In this video, Lewis Massaro, CEO of Moving Mastery, addresses the challenges faced by moving company owners in estimating moves accurately. He emphasizes the importance of providing precise estimates regarding time, cost, and logistics, noting that these estimates are critical for maintaining customer satisfaction and protecting revenue. Massaro points out that whether companies are just starting out or managing multiple locations, inaccurate estimates can lead to significant customer service issues, damaging the company's reputation. He acknowledges that as businesses grow and hire more staff, the complexities of estimating moves can lead to frustration.