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A Software Maintenance Agreement (SMA) acts as an extended warranty for software, providing benefits like access to the latest versions, ongoing improvements, version compatibility with customers and suppliers, and unlimited technical support. While technical support is available without an SMA, it incurs a charge of $150 per issue. To order an SMA upgrade, you need to receive a quote and provide a purchase order, with updates sent out about a week later. The SMA kit includes a pen, USB flash drive, and agenda book, along with the necessary updates stored on the flash drive.