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In this section, the speaker poses a question about who doesn't fit within a group of influential figures known for their contributions to quality measurement, clinical measurement, and compassion. They suggest that while W. Edwards Deming, Hans Selye, and Mother Teresa belong to this category, Walt Disney seems like an odd inclusion, as he is primarily associated with animation and theme parks. The speaker reflects on the initial perception that Disney is irrelevant to clinical topics, but acknowledges that innovation often comes from making unusual connections. They reference a book, "The Experience Economy," which suggests a conceptual shift in how we understand economic sectors beyond the traditional commodities, goods, and services.
