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The ongoing coronavirus pandemic has significantly impacted many businesses, including gyms, which face challenges in retaining members due to safety concerns. Many customers are uncomfortable exercising indoors with strangers. Reporter Amy Davis highlights three key issues with gym membership cancellations. Some gyms paused dues during shutdowns, while others continued charging customers. Affected members are struggling to cancel memberships online, as options have been removed, and phone assistance has been ineffective. One member expressed her frustration, stating she feels unsafe returning after the gym reopened and has difficulty navigating the cancellation process.
