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on a weekly basis its important to take stock of the customer situation in general I want to take you back to what we did at Amazon back in the 1999-2000 one period when I was running customer service back there because it gives you may be a picture of how this could be done on a weekly basis we had two weekly meetings at amazon one was a strategic type session where we talked about new products we were launching competitive situations maybe some stocking questions about the upcoming holiday season or how do we do in the past holiday season the strategy session would happen typically on Tuesday then we had a weekly operation session that focused on the customer what was the what were the reasons why the customers had to contact us for support how well did we do responding to them what was our input output ratio of calls received and calls process the emails receive emails process but the most important was what were the reasons why customers had to contact us so we went through each
