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The caller, representing the Chase Executive Office, is addressing a complaint received regarding a promissory note deposit issue. The caller requests verification of the last four digits of the recipient's Social Security number for security purposes. The recipient mentions having already communicated details to a Chase representative, who noted the information. The recipient's complaint centers on their attempts to deposit a promissory note at local Chase banks, asserting that under UCC codes, a signed promissory note qualifies as legal tender. The caller seeks clarity on the specifics of the complaint to assist further.