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Hospitals are mandated to conduct patient satisfaction surveys under the Affordable Care Act. These surveys gather data on patient experiences, enabling objective comparisons among hospitals on consumer-relevant topics. The results help hospitals enhance care quality, accountability, and transparency, with the option to publicly report the findings. Higher survey scores positively influence hospital reimbursement, while lower scores can lead to financial penalties. To boost their HCAHPS scores and improve quality initiatives, hospitals need a collaborative approach involving all staff engaged in patient interactions, not just nurses and providers.
