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In this instructional video, viewers learn how to customize reports using the mobile application Report Form Pro. The tutorial demonstrates how to add extra details for items not typically found in standard reports, focusing on an outdoor shower as an example. Users can access the additional detail page at the end of the report and tap the green plus sign to add items. To include a photo, users should tap the camera icon, locate the defect, and take a picture, which will be inserted into the report. The example provided illustrates taking a photo of a leaking outdoor shower. Lastly, viewers are encouraged to make notes in the comments section, utilizing voice-to-text for convenience.