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In this video tutorial, viewers learn how to create and edit custom fields for service requests in Freshservice. Custom fields help collect and categorize data from users. To create a new custom field, navigate to the admin section under service management and select the service catalog. Choose the service item, such as "employee off-boarding," and locate the custom field section. Various drag-and-drop options, like checkbox and dropdown fields, are available. For instance, to collect the employee's job title, drag the single line text field into the setup window. You can then label the field and adjust its properties under the behavior section to suit your requirements.
