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In today's segment of "Ask the HR Expert," a common question about employee reference requests is addressed. It discusses whether to respond to these requests, how to respond, what policies should be in place, and who within the organization should manage them. The concern arises from potential defamation claims if a negative reference is provided and the former employee disagrees. To mitigate risks, it's advised to establish a clear policy stating that all reference requests must be directed to HR, ensuring compliance and consistency. Additionally, it's crucial to obtain written consent from the employee for any reference requests, and both the request and the response should be documented in writing.