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This video tutorial demonstrates how to edit drop-down lists in TopDesk. To begin, navigate to the settings in the navigation menu. There are two types of drop-down lists: general ones found on each card, and lists specific to modules. First, edit the general drop-down lists by accessing functional settings and selecting general drop-down lists. You can add reasons for actions, rearrange fields, set default values, and sort alphabetically. Each module also has its own drop-down lists, as shown with call management.
