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If a customer wants to pay less for an invoice, you need to create a credit memo. This document is used for returns or refunds from a previous invoice. The process for making a credit memo mirrors that of creating an invoice but has the opposite effect. You must use the same items or income accounts that were on the original invoice being credited. Initially, the original invoice increased income and the customer's balance in accounts receivable. For any questions on this topic, leave a comment, and if you found the video helpful, remember to like and subscribe for updates on new content.