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Effective correspondence, whether positive or negative, should be concise, clear, and easily understood. This tutorial focuses on writing letters of complaint, as expectations are not always met in various situations, such as poor customer service or defective products. When drafting a complaint letter, it often begins with an emotional response indicating a need for notification or resolution. It’s recommended to initially draft the letter while feelings are heightened, then discard that version. Afterward, you can revisit and refine the key points to create a more polished and effective complaint letter.
