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hey everyone welcome back in the previous video we explored the lead section of call centrate today weamp;#39;re diving into a vital part of call centrate campaigns campaigns are the core functionality that drives activity within call centrate they allow you to Define how your call center interacts with customers whether through inbound calls outbound calls or a combination of both which means Blended campaign aigns under the campaigns tenant admin has access to multiple options like live scripts campaigns and jobs letamp;#39;s start with live scripts live scripts are text templates used during campaigns to guide agents in their interactions with customers these scripts can be customized to fit the specific needs of each campaign ensuring agents have the information and steps they need to provide excellent service the script list view provides an over view of all your created scripts here you can see details like script names and easily modify or delete existing scripts using the act