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In this tutorial, we learn how to configure mandatory fields on the incident form in ServiceNow for better data analysis and reporting. The key mandatory fields include caller, category, subcategory, configuration item, assignment group, and short description. Additionally, we can make other fields like description mandatory as well. The next step is to make fields mandatory only when the state of the incident is not new or cancelled, such as the "assigned to" field. Don't forget to subscribe to the channel for regular updates.
