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In this tutorial, Kevin introduces the concept of mail merge, highlighting its utility for personalizing letters, particularly for occasions like Christmas. He emphasizes the importance of customizing greetings, such as using recipients' first names, to make messages more personal and engaging, rather than sending generic letters. Kevin notes that mail merge can be beneficial for various organizations, including utility companies, that need to send customized communication. He also shares that he works at Microsoft and is about to demonstrate how to perform a mail merge on a PC.