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In this video, Matt and Joshua discuss handling difficult tenants. Joshua, the tenant relations manager, addresses a specific case involving a problematic tenant who recently moved in. This tenant is violating several property rules, including making excessive noise during late hours, doing laundry at 2 AM despite posted notices, engaging in arguments, and smoking in the building where there is a no-smoking policy. Additionally, her boyfriend, who is not listed on the lease, is living with her, which breaches the lease agreement. The discussion focuses on the challenges of managing tenants who do not adhere to the established guidelines.