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A Software Maintenance Agreement (SMA) is essentially an extended warranty for software, offering benefits like access to the latest releases, ongoing development, version compatibility with customers and suppliers, and unlimited technical support. While technical support from Canadian Measurement Metrology is available without an SMA for a fee of $150 per issue, an SMA ensures more comprehensive assistance. To order an SMA upgrade, you must first receive a quote and then send a purchase order. After that, it takes about a week for updates to be sent out, which includes an SMA kit containing a pen, USB flash drive, and an agenda book.