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In this tutorial, Kevin explains how to use mail merge with Word, Excel, and Outlook. He defines mail merge as a process similar to how an electric company customizes bills with individual customer information, allowing for the personalized sending of envelopes, letters, or emails. Kevin guides users through the steps, beginning with opening Microsoft Word and selecting a new blank document. He emphasizes the goal of including custom information in each communication sent out. The tutorial aims to help viewers efficiently create personalized documents using mail merge features.