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Kevin introduces a tutorial on how to use mail merge to customize letters, highlighting its usefulness in personalizing communications, such as holiday letters. He emphasizes the importance of including personal elements, like adding recipients' first names, to avoid sending generic messages that might feel impersonal. Mail merge can be applied in various scenarios, beyond holiday letters, for any business or individual needing customized correspondence. Kevin also discloses that he is a full-time employee at Microsoft before transitioning into a practical demonstration on his PC.