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The tutorial discusses automation features for quoting in businesses, highlighting two options: simple and complex quotes. For simple estimates, which typically consist of a few line items on a one-page document, users can utilize Zoho Books integrated with the CRM. The presenter emphasizes the ease of creating this integration between the CRM and Zoho Books. Additionally, for more intricate quotes that include contracts, statements of work, or complex proposals, the tutorial will cover the necessary steps and features. The Zoho finance area is mentioned as a connector for these functionalities across Zoho applications.