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This video tutorial explains how to merge duplicate patient records in Hello Health. After logging into your account, locate the duplicate patient by searching their name in the panel section. Open the duplicate and the original accounts. Transfer all relevant information from the account to be deactivated to the one to be maintained. In the duplicate account, export the clinical summary and summary care record. Ensure to download the exported files to your computer. Then, access the original patient chart and import the downloaded information into their library. The tutorial also mentions reconciling any allergies, medications, problems, procedures, lab results, and plans of care.