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hi everyone this is Leah from manuscript manager welcome to our tutorial about merging accounts occasionally as an editorial office contact for a particular journal youll receive a mail alerting you to the fact that there might be duplicate accounts for a given name Im gonna go ahead and sign in and choose the editorial office role youll see Im in the system today as Andy bear but just disregard that and Here I am at the editorial office dashboard this is where you would begin if you needed to follow up on a possible duplet account duplicate account you would go to search and you would search on the surname or the first name or the email contact of the person outlined in your email alert in my case Ive been alerted to the fact that Carla item Roberts might have duplicate accounts so I will type Roberts in and search for the person now the system has generated search results and indeed there are two profiles for this name Carla Ida Roberts Austria with one email address and Carla