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In this tutorial, Karl discusses the importance of service agreements for managed service providers (MSPs) and outlines seven reasons to create or update these agreements. He emphasizes that a service agreement is fundamentally about the relationship between the provider and the client, setting the foundation for how they will work together. It serves to establish branding and professionalism, clarifying expectations for both parties. Additionally, having a contract is essential for maintaining accurate tax records, which is increasingly significant not only in the United States but globally. Overall, Karl stresses the significance of a well-structured service agreement in fostering a successful client-provider relationship.
