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In this tutorial, Mark explains how to write a service contract, which formalizes the agreement between a service provider and the recipient. The contract can apply to various situations, from home delivery to organizational collaborations. It outlines the service to be provided, which may involve installation or implementation on behalf of the recipient. The service provider is bound by standard rules and regulations while ensuring protection against unforeseen issues, enabling them to fulfill their obligations without penalty for unexpected events, such as a vehicle breakdown. The contract serves to guarantee both service delivery and coverage against potential problems.