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In this tutorial, we explore how Freshdesk detects merged tickets and how to manage them through automation settings. Email notifications and CSAT surveys are typically sent for resolved or closed tickets but not for merged tickets, which are duplicates. To address this, we will create two automation rules: one to handle notifications for normal tickets and another to tag merged tickets uniquely. To prevent notifications for merged tickets, first, go to Admin > Email Notifications, and disable the "agent closes a ticket" notification. Then, navigate to Admin > Automations > Ticket Updates to create a new rule, named "merged tickets," to implement the desired automation.