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In today's segment of "Ask the HR Expert," a common inquiry regarding employee reference requests is addressed. The discussion focuses on whether to respond to these requests, how to formulate responses, and establishing organizational policies. A key concern is the potential for defamation claims arising from negative references. To mitigate this risk, it's recommended that policies direct all reference requests to HR, ensuring compliance and consistency. Additionally, obtaining written consent from the employee for reference requests and ensuring that the requests and responses are documented in writing are crucial steps to safeguard against legal issues.