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In this tutorial, Kevin explains how to use mail merge for customizing letters, emphasizing its benefits for personalizing communication. He highlights the need for individualized greetings, such as using recipients' first names, to make messages feel more personal, particularly in contexts like holiday letters. Kevin also notes that mail merge is useful for various organizations, like utility companies, that wish to send customized communications. He acknowledges his role as a full-time employee at Microsoft and prepares to demonstrate the mail merge process on his PC.
