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Kevin introduces a tutorial on using mail merge with Word, Excel, and Outlook, likening it to how utility companies customize bills with individual names and addresses. He explains that mail merge allows users to send personalized envelopes, letters, or emails with custom information for each recipient. He begins the process by opening Microsoft Word and creating a new blank document, preparing to navigate to the "Mailings" tab to start the mail merge process. Kevin mentions that he works at Microsoft as a disclosure before diving into the tutorial.