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The video discusses the importance of the merge order function implemented by Shapiro for handling multiple orders from loyal customers who frequently order daily. This feature allows orders—whether four, five, or even more—to be merged into one single order before they are processed. If multiple orders are pending and not yet pulled or assigned, Shapiro can combine them, simplifying the packing process. When the order is accessed on the iPad, it appears as one large order, allowing for efficient packing into a single tote, mirroring the handling of a standard order. Prior to using Shapiro, the company relied on ShipStation for their order management.
