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In this video, Ken Sahara from Solution Systems demonstrates the new capabilities in Dynamics 365 Business Central for merging existing customer and vendor records. He shows a list of customers, highlighting two entries for the "School of Fine Art," one of which appears to be a duplicate created accidentally. Ken navigates to the customer’s history to confirm it has only one posted transaction. His goal is to merge the duplicate customer record with the existing one that has a significant balance due, streamlining customer management within the system.