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In this video tutorial, Kevin introduces the concept of using mail merge to customize letters, particularly for occasions like Christmas. He emphasizes the importance of personalizing greetings by using recipients' first names, making the messages feel more personal rather than generic. He notes that mail merge is useful not only for holiday letters but also for businesses, such as utility companies, needing to send customized communications. Kevin, a full-time employee at Microsoft, invites viewers to follow along as he demonstrates how to execute a mail merge on a PC.