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In this mini writing workshop, Louis discusses the effective composition of business letters, particularly when delivering bad news, such as rejection letters. He acknowledges that sending such correspondence can be unpleasant but emphasizes the importance of doing so in a polite, courteous, and professional manner. Louis provides guidance for writing rejection letters, using the example of a job applicant whose qualifications might be impressive, yet not suitable for the position. He suggests keeping in mind a few simple tips to create a professional message that communicates the necessary information while minimizing discomfort for both parties involved.