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Attorney Jim Desmond, specializing in car wrecks and motorcycle accidents in Kentucky and Indiana, discusses the process of creating a demand letter in handling claims. Once treatment is complete and medical records and bills are collected, the case culminates in sending a demand letter to the insurance company. Desmond describes a typical demand letter as a concise two-page document that outlines the facts of the case, supported by medical records and billing information. He emphasizes that while some attorneys may write longer letters, the quality and relevance of the accompanying documents are far more critical for the success of the claim.