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Rob calls Mr. Voltaire from the service center to discuss an extended warranty for his Mercedes, covering the next 100,000 miles. Mr. Voltaire expresses confusion, noting that the call is not from Mercedes directly, and questions how they can offer to extend a warranty that he never received. Rob explains they aim to cover him but Mr. Voltaire raises concerns about the legitimacy of the offer, referencing the FTC's definition of "stream of distribution", which limits warranty sales to entities directly involved in the vehicle transaction. The conversation highlights confusion about the service center's authority to sell the warranty.