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The call is from the Chase executive office regarding a complaint sent to them. The representative is verifying the complaint details and requests the last four digits of the caller's social security number for security. The caller mentions they previously spoke to a Chase representative who took notes on their complaint. The caller seeks clarification on their issue, stating their complaint involves the inability to deposit a promissory note at several Chase banks. They reference UCC codes which classify promissory notes as legal tender once signed, indicating the basis for their grievance.