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well hello everybody so hope youre doing well today were going to learn to how to write a booking confirmation email but before we do that were going to see what a booking confirmation is [Music] so the question is what is a booking confirmation email so a booking confirmation email is a transactional email that notifies a customer or a client that their order is being processed also it confirms the booking and provides all the necessary details so this is important because were going to [Music] give the client or the customer all the necessary information that he or she needs to know about the booking he or she has made [Applause] okay so why is the booking confirmation email well first because it contributes to building customer loyalty customer loyalty is not just sending an email but it shows the client that you care even after they have paid [Music] [Applause] it is also important because it reassures the users or the client it informs the customer that he or she has successf