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In this video tutorial, Hingham discusses how to properly fill out an incident report, emphasizing its importance in workplace environments where incidents can occur between team members, bosses, employees, or customers. The motivation for the training stems from recent incidents at their restaurant, including a disruptive encounter with an angry customer. Hingham highlights the need for team members to document these events accurately by filling out an incident report to maintain a record and address issues effectively. The tutorial aims to guide the team through the process of reporting incidents to ensure a clear understanding and proper handling of such situations.