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hi my name is laurence alerzo and im a training specialist here at shift 4 payments the parent company a shift for shop thank you so much for joining me today im excited to talk to you about how easy it is to manage your online orders through shift4shop you can easily set up your stores options to manage your customers orders process returns and get items ready to ship so your store practically runs itself this allows you to have quick efficient communication with your shoppers that creates happy repeat business for your online store im going to show you how to set up some of these items to go ahead and launch your business so lets get started so to actually find these customer editing tools were going to use that left hand navigation menu and if we select customers you can see we have a few different options that are located here so the first option is customer list this is where youre able to add edit and delete customer information next is manage groups this allows you to cr