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Effective correspondence, whether positive or negative, should be concise, clear, and easily understood. This discussion focuses on letters of complaint, which are necessary when experiences fall short of expectations, such as poor customer service or defective products. Writing a complaint letter begins with a genuine feeling prompting the need for notification or resolution. It's advisable to draft an initial version when emotions are high, but then discard it. This allows for reflection and the identification of key points to convey in a more composed and effective final letter.