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in this video were going to show you how to process a warranty claim in repair desk from the main pos menu were first going to click on warranty claim this will open up a new dialog box on the right here we can scan our invoice enter the id manually or click on the show invoice finder button this brings up a search field with multiple filters we can use the filters to narrow down the invoice that we want and once we found it from the actions column click on view now were taken to the warranty repair page here we can see the warranty thats in effect on the invoice if there was a parts issue in the bottom left hand corner well click on this button and click to proceed now on the next screen we can choose what we want to do with the part we can either mark the part as faulty and create a refurbishment ticket or mark it as faulty and create an rma lets select the first option and click to proceed now a new dialog box shows up where we can enter some diagnostic notes once were done
