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In this video, Jay discusses the purpose and process of a cease and desist letter, which is used to stop a debt collection agency from contacting a debtor. He explains the essential components to include in the letter and provides insights from his 15 years of experience in the debt collection industry, having worked in various roles and owned two agencies. Jay promises to answer any questions in the comments. He also offers a free template for creating a cease and desist letter as a bonus for viewers who stay until the end of the video.