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In this video tutorial, the creator discusses the importance of implementing a client onboarding checklist to enhance the client experience and reduce frustration for both clients and business owners. The onboarding process is emphasized as a quick, easy, and efficient way to help clients focus on the program itself. Viewers are encouraged to stay until the end to receive a customizable onboarding checklist. The first step in the process highlights the need to address the essential technology required for clients to successfully navigate the program, advising against making assumptions about their familiarity with it. For more resources on growing an online business, viewers are prompted to subscribe to the channel for weekly updates.
