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The caller is contacting the Chase Executive Office regarding a complaint that has been forwarded to them. They mention verifying the last four digits of the social security number for identification purposes. The caller states they spoke to a representative who documented the complaint. The complaint involves the caller visiting multiple Chase branches to deposit a promissory note, asserting that under UCC codes, a signed promissory note is considered legal tender. The caller seeks clarification on the complaint process and shares their experience related to the bank's response to their request.