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for this video im going to go over with you how to file a 3911 form if you had a lost refund check so if you filed your 1040 refund check went into the mail but you never received it so it was lost you can submit a 3911 form to request a new refund check so ive got a sample 3911 in front of us here and then one slide with some background on the form and the example that were going to be looking at so theres really two ways to approach this so the first one first option the 3911 form before you file it you contact the irs first right so you contact the irs you explain that the refund check was lost or stolen or destroyed and youre speaking with a live representative youre explaining what happened and at that point the representative might tell you that they are going to mail you a 3911 form so theyre going to mail you a 3911 form some of the fields might already be pre-populated and then theyre going to they also usually include a return envelope so you can complete filling out