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Michael discusses the importance of maintenance agreements for in-home service businesses, emphasizing that cash flow is essential for sustaining operations and supporting employees and customers. He argues that maintenance agreements significantly enhance a company’s cash position. Despite this, many service companies do not implement or believe in them, citing reasons such as viewing them as a loss leader, claiming there’s no profit to be made, and not having the time to manage them during peak seasons. Michael expresses his surprise at these perspectives and highlights the critical role maintenance agreements play in improving financial stability.
