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hello Michael here with success for others and today I want to talk about the basic reasons why maintenance agreements are so critical to your business and listen to any in-home service business you know cash flow is king right I mean at the end of the day it really comes down to you know cash in our position of cash to make sure that the company is doing everything that needs to do and providing for its employees as well as providing for its customers and maintenance agreements have the biggest impact on a companys cash position then quite frankly anything else that we can offer and yet as I travel around I noticed so many service companies that do not offer or do not believe in maintenance agreement cut and maintenance agreement sales and it just kind of blows my mind and some of the excuses Ive heard are well theyre just a loss leader and you know theres no money to be made on maintenance agreements and we dont have the time in the fall and the spring to get to all of these hu