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I think well get started so again this is Xena Santos from Council of senior centers and services and welcome to get right to it writing good case notes this webinar is brought to you in partnership by the Association on Aging in New York New York State Coalition on Aging Council of senior centers and services of New York City and the New York State Office for the aging so just a few logistical things before we get started everyone is muted on the webinar so if there are any questions or concerns you can write in on the question pane which is on your webinar panel and you can enter questions throughout the webinar and the presenter here will be do their best to answer them at the end of the webinar there will be a short survey that will pop up on your screen automatically it should just take a few minutes so if you can just fill that out that would be great because your feedback is very important to us and the webinar will be recorded so the session along with the PowerPoint it will