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Kevin Ward from Just Masters Real Estate Success Training addresses a question from Kashi or Keisha Thomas, a new real estate agent with a background in multi-family housing. After three months in the field, she struggles to get buyers to sign a buyer representation agreement after receiving leads from open houses. Kashi seeks advice on whether to show a few houses first or to have buyers sign the agreement beforehand. She notes that her attempts to secure signatures have led to buyers ceasing communication after receiving the agreement. Kevin emphasizes the importance of building trust with buyers and sharing effective strategies for achieving commitment.